Delivery & FAQ.

Yes. Order by 4pm and the bouquet goes out the next day, Monday to Saturday. The cutoff is firm because we buy the flowers fresh at market the next morning.

Not as a rule. Same-day means we couldn’t buy the flowers fresh for it, and we’d rather not send yesterday’s stems. If something’s urgent, call the studio on 0475 194 744and we’ll be honest about whether we can.

You’ll get a confirmation email when the order goes through, and the recipient gets a delivery-time text on the day of drop-off.

We leave the bouquet at the front door if the spot’s shaded and safe. If it’s exposed sun, a busy apartment lobby, or anywhere we’re not confident the flowers will survive, we’ll SMS the recipient to arrange another time.

Not yet. Flowers are too fragile for a long courier handover. Our third zone covers a wide catchment from Yatala down to Byron. Beyond that, we’ll usually say no rather than send something we can’t stand behind.

Yes. The delivery-time text mentions a flower delivery is on its way but doesn’t name the sender. The handwritten card inside the bouquet does the reveal.

Hand-tied, wrapped in brown craft paper, bound with twine. Stems sit in a water-filled wrap so they stay hydrated to the door. No cellophane, no foam, no plastic sleeve.

If you build it stem-by-stem in the builder, yes. If you pick a florist’s-choice or seasonal preset, the feel will match but exact stems shift with what’s at market that week. We never substitute below what you paid for.

Five to seven days with a daily water change and a fresh cut on the stems every couple of days. Keep it out of direct sun and away from the fruit bowl. Ethylene from ripening fruit shortens the life of cut flowers.

We’ll call or text before substituting. If it’s a hero stem and we can’t match it, we’ll offer a swap of equal value or a refund on that line. We never swap silently.

Yes. Email the studio before cutoff and we’ll move the next delivery or pause the run. Manage your subscription.

Through the Stripe Customer Portal. Drop your subscriber email on the manage subscription page and we’ll send a secure link.

Yes. Size, cadence, and delivery style switches go through email so we can apply them before your next delivery. See the options on the manage subscription page.

One click in the Stripe portal. No retention call, no fee. If the next delivery is past cutoff it’ll still go, otherwise you stop there. Start from the manage subscription page.

If something arrives looking off, call us within 48 hours and we’ll replace the bouquet or refund. We’d rather make it right than keep your money. Full details on the refund policy page.

An emailed receipt comes through the moment payment clears. Subscribers can pull every past invoice from the Stripe portal. Need a tax invoice with ABN for a business? Email the studio and we’ll send one with 45 623 165 486 on it.